WELCOME TO THE TUDOO BUSINESS GUIDE.

HERE YOU WILL FIND THE INFORMATION YOU NEED TO OPERATE THE APPS. IF YOU ARE UNABLE TO FIND THE INFORMATION YOU REQUIRE PLEASE CHECK OUR; FAQ'S OR CONTACT US.

 
 

HOW DOES THE APP WORK


  • You will get your very own customised app, this includes; your own logo, colour scheme and layout. This app will be what a customer uses and sees and how they will make purchases.

  • The App allows customers to purchase your products and services with actual financial transactions.

  • You will also gain access to the ‘Tudoo Business’ management software. Through this you will be able to control the content on your personalised app in real time, including; products, services, promotions, orders, settings/preferences and business details. Customers will not have access to this software.

  • The software is accessible through a web browser or the Tudoo Business app which is both iOS and android compatible.

  • You are responsible for using the software on a day to day basis, we provide you with the app and access to Tudoo Business management software. We can help aid you with set up and any problems you encounter but we do not 'manage' the app for you.

  • You are able to preview your app and start selling your products and services straight away, via the Tudoo App which is a shared market place for businesses whilst we construct your own app.

  • The app works in real time so can instantly be updated and will be available to download on both the iOS and Android app stores.

 

What Information We require

Please download the Tudoo Business management software and create a Market, we then require the following fields to be filled out:

  • Select Create Mobile App - we will use the following information to create your app. We will aim to make your app as quickly as possible for you (approx 2 weeks), you will be able to preview your app and start selling your products and services straight away whilst we make your app using the Tudoo App

  • Market Name - This will be the name of your App

  • Market Description - This will be the description for your App to customers

  • Upload a Square Logo 1024x1024

  • Upload a rectangular logo 512x256

  • Choose a Theme/Colour Scheme - This will be the colour scheme of your app, if you do not choose a colour scheme we will use the Tudoo Colour Scheme as default. We require a primary and secondary colour, we also require the codes to be in Hex, if you do not know you colour scheme in Hex please use the following site; https://html-color-codes.info/colors-from-image/

  • You have the option to provide contact information for customers to be able to get in contact with you about your business.

If there is any additional information you wish to provide to us, please contact us at; team@tudoobusiness.com:

  • How you envision the app working for your business, for example; purchasing products from your business, providing a service, booking system, paying invoices etc.

  • Let us know if you want us to aid in your set up of the app. Please be aware we have to charge an additional cost to cover any travel expenses and time required to set up the app but we are more than happy to assist you through the process.

  • If you have been referred by another business

accounts


You are required to create an account before you will be able to start using the management software we provide. Your business account is created through either the Tudoo Business App or Tudoo Business web browser.

Creating An Account

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When you download the Tudoo Business App from the app store or link we send you via email, you will need to select; ‘Create Account’.

Once you have created an account Tudoo Business will keep you signed in unless you log out.

You can sign back into your account via the “Login” button at the bottom of the page with your own login details.

The log out button can be found under; Account > User Login > Log Out.

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You will be prompted to provide a valid email address and a password.

These will be your future login details which will be required to access your account if you sign out.

Please make sure you are able to remember this information.

If you ever forget your log in details you can reset your password or contact us at; team@tudoobusiness.com to find out your email address.

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To Register:

Select Business Type; Company if your business is a; Limited Company or Limited Liability Company. Or Sole Trader if you work as a Sole Trader.

If Company is selected, you will need to provide;

  • Company Name,

  • Company Representative: First Name, Last Name

These details will give you access to the management software. Before you can receive payments you will need to provide additional information which can be found under; Account > Company Details.

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If Sole Trader is selected, you will need to provide;

  • Your first name,

  • Your last name,

  • Your date of birth,

These details will give you access to the management software. Before you can receive payments you will need to provide additional information which can be found under; Account > Company Details.

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Read and Agree to the Tudoo Terms and Conditions if you wish to create an account.

You will now have access to the Tudoo management software and be able to create content.

NB Although you will be able to publish and process orders you will not receive payment for any orders until you complete all the required details within the software.

Any uncompleted areas will show as; “Incomplete”

The “Incomplete” annotation will disappear once the relevant fields are completed.

 
 

Completing Account Information

To authenticate your Business we require additional details which are not included in the registration process. Follow the provided steps to complete creating a Tudoo Business account.

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To Complete your Account Details Select Account on the Dashboard.

Company Details contains all the relevant Company information for your business to be verified as an actual Business.

Bank Account is where you can provide your bank details which will allow us to pay your Business.

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The Form Displayed Under Company Details is determined based on whether you selected Company or Sole Trader during the registration process.

Certain Fields will be auto filled out with the information from the registration process.

Select Edit at the top of the page then complete all the inputs and provide a Company representative Photo ID.

All information is required by Stripe who process the payments. The information collected is part of their authentication process to ensure you are a legitimate business.

Once Completed Select Update at the top of the page.

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Bank details are not required to create an account and begin processing orders.

You will not be paid until your bank details have been completed and we strongly advise all businesses to do so.

You will be prompted to provide the necessary bank details you wish to have transactions paid into .

Please ensure that you have entered in the correct account details as bank details can not be edited in the app for security reasons.

If you wish to change the bank details please contact us at team@tudoobusiness.com

 

DashBoard


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The Dashboard is the main landing page on the Management Software and is where you can see all the main aspects of the management software.

You are able to access and see;

  • Order

  • Stalls

  • Markets

  • Account

  • Help and Contact

The Dashboard acts as a menu allowing you to access the different parts of the app.

Areas of the app which have not been completed yet will show as incomplete until the relevant criteria has been filled.

 

Stalls


Stalls are where businesses display their products and services and receive orders.

Typically each stall will represent a real world entity with a unique set of products and services, for example, a stall could represent a restaurant in a chain or a hairdressers in a salon.

Another way to think of stalls is as a business profile, if your business only requires one profile I.E. you are a sole trader then you only need one stall.

If your business requires multiple Profiles I.E. Multiple Personal Trainers working within a gym then you will require multiple Stalls

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To Create a Stall select; “Add”.

Choose the name for your Stall.

This will be Displayed to Consumers and will inform them what the stall is, for example, a coffee shop or a beautician.

Select “Create Stall” to create the stall.

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Once a Stall has been created you will have access to the Stall’s Dashboard.

Here you are able to create content and manage the Stall.

Accepting Orders; allows customers to make orders. Turn this off if you do not want customers to be able to make orders.

Details; contains all the information about your Stall.

Images; is where you can add images which will be displayed to consumers.

Services and Products; is where you create and manage the services and products you provide to consumers.

Shutdowns; are periods of time where customers can not make purchases e.g. holidays

Details and Images

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Details is where you provide the content about your Stall which will be displayed to the consumer.

Choose a Category which best describes your business.

Make sure the name of your Stall is correct.

Use the Description to tell the consumer about how to use the app, about your business or what else you would like to communicate to your consumers.

Change the Minimum Payment Per Order for your Business if you wish (can not be below £1.00 although ‘free’ orders can go through the app).

Input your Businesses address.

Provide Opening Hours (linked to Services).

Contact Information is optionable, consumers will be able to contact you via the information you provide.

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Images allows you to set a Stall logo and Stall images. If you do not provide any images they will not show on the customer app.

To add a logo select the picture with a plus icon, this will open your pictures on your device.

Logos are displayed at 512x512 pixels, 1:1 ratio (square). Larger images will be compressed

To add Stall images select ‘Add’ and choose the images from your device.

Stall Images are displayed at 512x256 pixels, 2:1 ratio (rectangle). Larger images will be compressed.

You can move, adjust the size and crop the images and logo once selected. Once the image has been selected and adjusted, touch the picture-tick icon to confirm your choice.

To save any changes you have made select ‘Update’ in the top right corner.

Services, Products and Shutdowns have their own Sections in the User Guide. Please go to the relevant section to find out more.

 Markets


Markets are where we obtain the information to create your own app. If you want your own app you will need to create a Market

Markets provide a dual purpose, as well as being a way to create your own app, Markets are are virtual spaces where customers can find stalls and businesses grouped under a theme.

You can opt to join an existing marker or create your own. Creating your own market is free and gives you control over the market’s branding and which businesses can sell there.

A market can also be used as the basis for your own Tudoo mobile app.

Another way to think of Markets is as your own app. You can choose the colour scheme, logo and Stalls (business profiles) which appear within the Market.

Examples of Markets include:

  • a Hair Salon; The Market would be the Salon and the Stalls would be the Stylists.

  • A Food Market; The Market would be the actual Food Market and the Stalls would be the food stands.

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You have 2 options with Markets;

  • Join a Market

  • Create a Market

To join a market, type in the name of the Market you are wishing to join and ‘Request To Join’.

The market owner will then either approve or reject your request. If approved you will then appear on that market.

To create a Market, select; ‘Create’

Whether you join or create is down to you Business and its needs.

If you wish for your stall to be part of a collective of Stalls already join a Market

If you wish your Business to have its own Market place or App create your own.

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If you wish to have your own app, select; ‘Create Mobile App’ this will inform us that you wish to have your own app and we will be able to start working on it based on the information you provide us.

Input your ‘Market Name’, customers will search for this on the Tudoo app to find the stalls which appear within this market.

Provide a ‘Market Description’ which will inform consumers about your market.

Provide a Suqare and Rectagular Logo

To add a logo select the picture with a plus icon, this will open your pictures on your device.

Square Logos are displayed at 1024x1024 pixels, 1:1 ratio (square). Larger images will be compressed

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Rectangular Logos are displayed at 512x256 pixels, 2:1 ratio (rectangle). Larger images will be compressed.

You can move, adjust the size and crop the images and logo once selected. Once the image has been selected and adjusted, touch the picture-tick icon to confirm your choice.

Theming is optional but if you wish for your own app or market to have a custom colour scheme you will need to provide us with a primary and secondary colour scheme in Hex.

If you do not know the Hex code of your colour scheme use the following link to determine it; https://html-color-codes.info/colors-from-image/

Provide Contact Information if you wish for customers to be able to contact you about your market.

 

Products


What is a Product

A product is often a ‘physical item' which you wish to sell e.g. food or an item of clothing. Anything you can buy in a shop is likely to be a product. Products can also be non physical items e.g. 10 swimming lessons. See Services for more clarity on the difference between Products and Services and how to use the two.

With the Tudoo Business management software you are able to create products for your business to sell.

How to Create a Product

 

Product Additional Information

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Select Products from the Tudoo Business Menu or the Dashboard.

To Create a Product, Select ‘Add’

Set a Category if you have already created a category.

You can create a new category if one does not exist e.g. Food,

Name the Product e.g. Chips

Add a description if you require, all information will be displayed to the customer

Add a Price, this will determine the cost of the item for the customer.

Select ‘Create’ in the top right corner. The Product will now be created.

Products will not appear on the customer app until you Publish the Product. Select Publish if you wish to make the Product available to customers and Unpublish if you wish to remove it from the Customer App. The option to Publish will appear once the Product has been created.

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Created Products will be displayed on the Products main page. Here you will be able to return to any previously created products to edit them if needed.

Products are grouped into their Category on both the Business and Customer app to help aid navigation. Products are then ordered alphabetically within their category.

If Products are currently unpublished they will be indicated by a small red 'unpublished' next to the Product name. It can be useful to build up a list of products your business uses and then simply publish and unpublish them when they are available.

Services


What is a Service

Services are the way in which a customer creates an order with your business. A customer has to select a service for when they add products to their order. A customer can purchase a service on its own and does not need to purchase a product. A customer must always select a service when choosing a product.

There are 2 broad categories of Service:

  1. Time dependent service: When a customer chooses this service type they will be prompted to choose a time slot for their order. E.g. Booking a table, a gym class, hair appointment.

  2. Non time dependent service: When a customer chooses this service type the order does not require a time slot. E.g. purchase products, collect from store, sign up to an event, enquiry, pay an invoice.

You can choose if the Services appear before Products or after Products on your app from your Business Profile. 

The main purposes of Services are to provide one of the following functionalities:

  • Simple Purchasing of Products

  • Collection of a Product by a Customer

  • Delivery of a Product to a Customer

  • Booking a date and time with your business

  • Purchasing entry to an Event

Note: You may want to add certain services your business provides as products. For example services where the date and time is non singular or decided at a later date. E.g. a semester course, bulk buying 10 driving lessons. 


Service Examples

Examples of how a Business can use a Service:

  • Restaurant; Time Dependent Service = Table Booking, Customers would be able to book themselves a table at the Restaurant in the time slots the Business determines when creating the Service. Why is this not a product? This is not a product as it requires a specific date time and is not a physical object which can be purchased.

  • Cafe; Non Time Dependent Service = Collection, Customers can come and collect their order e.g. a Coffee once it is ready. The customer will be notified once the order is ready and they can come and collect it. Why is this not a product? This Service is informing the business of how a Customer will be obtaining an Order containing products and is not a physical object which can be purchased.

  • Take Away Restaurant; Non Time Dependent Service = Delivery, Customers can request their Order is delivered to their house. The Business will need to prompt the Customer for their contact details and address using the ‘User Inputs’ section of the Services. Why is this not a Product? This Service is informing the business of how a Customer will be obtaining an Order containing Products and is not a physical object which can be purchased.

  • Gym; Time Dependent Service = Exercise Class. Customers can book themselves into a Gym Class. The business can determine the number of people who can book themselves into the class. Why is this not a product? This is not a product as it requires a specific date time and is not a physical object which can be purchased. Customers can be allowed to book themselves into multiple Classes on different dates and times in the same order.

  • Shop; Non Time Dependent Service = Purchase Product, Customers can simply purchase products you provide with no additional information being provided to the business. Why is this not a Product? This Service is informing the business of how a Customer will be obtaining an Order containing Products and is not a physical object which can be purchased.

  • Club; Time Dependent Service = Club Access, Customers can purchase access to the Club. Why is this not a product? This is not a product as it requires a specific date time and is not a physical object which can be purchased. The business will need to know what day individuals will be arriving at their venue.


Create a Service

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Select Services from the Tudoo Business Menu or the dashboard.

Select ‘Add’.

Chose the type of Service you want;

  • Time Dependent

  • Non-Time Dependent

select ‘Continue’.

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Select a Category if you have not already created a category.

You can create a new category if one does not exist e.g. Booking,

Name the Product e.g. Table Booking

Add a description if you require, this will all be displayed to the customer and can be used to inform them about the Service being provided.

Add a Service Price, this will determine the cost of the Service for the customer.

Choose the Minimum Payment for the Order; means customers can not make orders under the set amount.

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Edit the ‘Processed’ name, orders will be described as “Processed” if this is not edited. You can change this to more accurately suit your Service e.g. “ready for collection”.

Edit the ‘Completed’ name, orders will be described as “Completed” if this is not edited. You can change this to more accurately suit your Service e.g. “collected”.

 

TimeTable

The Timetable is used to create your available time slots for customers to book a service.

Timetable is only available If you have chosen a Time Dependent Service.

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Allow ASAP; means a customer’s Service can be booked in the very next available time slot. Turn this off or on depending on your preference. If set to ‘Off’ a customer will have to choose a time slot.

Capacity; the maximum number of people for a time slot; this is how many people can book a service for an allocated time. Multiple people can book the same time slot.

Max Bookings per Order; this allows a customer to select multiple time slots/make multiple bookings per order.

Earliest Booking Time; the minimum length of time before an available time slot a customer can book, e.g. if you want customers book at least 24 hours before hand.

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Time Slot Length; the length of the Service e.g. a 30 min personal training session. Time slot length is important as it will prevent later time slots from being double booked.

Time Slot Interval; When a Service is selectable for/period between time slots e.g. if you want a service selectable for every 5 mins or only once an hour, for example, if you want personal training sessions to be selectable every 15mins (but the actual training session may be 30mins long)

Time Slot Offset = Allows you to set at what time a service is selectable e.g. 10:00, 10;05, 10:10 etc.

N.B. You can set a time slot length to be longer than a time slot interval. If we use the above example of a personal training session to demonstrate. A session is 30 mins long but sessions are selectable every 15 mins. if a customer selects a 10:00am appointment no one else will be able to select a 10:15am appointment as the service takes 30mins. The next available service will be at 10:30am. If the 10:00am session has not been booked by an individual the 10:15am session will be bookable by a customer, this will now mean the 10:30am appointment is not available and the next available session will be 10:45.

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Available Time Slots are based on your business open hours.

Your choice of time slot interval and time slot offset will generate a grid, with individual squares representing a bookable time slot by a customer.

White squares represent a time slot which can be selected by yourself. Once a square is selected it will appear as blue, this means a customer can now select the service for this time.

 

Grey squares are not selectable by yourself as it represents when your business is not open and therefore not able to provide the service. if you wish to make Grey squares available you need to change you business opening hours in the Stall Details section of the management software.

Tip; you can save time selecting multiple squares by selecting the day of the week to make all time slots bookable for that day.


Inputs

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Inputs are optional and are there to provide you with additional information you may require for an order e.g. delivery address, contact information etc.

You will be able to see this additional information with the order.

There are 3 types of User Input; Free Text, Address and Payment.

Free Text = allows a customer to type a response to a ‘Prompt’ which you provide e.g. additional information.

Address = will ask a customer to provide an address for their order. e.g. for deliveries.

Payment = allows a customer to type in an amount they will pay, this service is primarily for invoice payments.

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For all inputs you will be able to provide a prompt which is to inform the customer what the purpose of the input is e.g. Delivery address, invoice.

You can choose if you wish for the input to be mandatory. This means the customer will have to complete it before being able to process an order.

There is no limit to the number of User Inputs you can request e.g. Delivery Address and Contact information etc.


Products

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Products have to be linked to a Service to be selectable by the consumer for an Order.

For example; A customer can select Delivery and then all the Products which can be delivered will become available to the customer.

To add products, select ‘Add’ which will bring up a list of all Products which are not linked.

Select the ‘Link’ button next to the Products you wish to link to the service and then Create Links to confirm.

These Products will now be linked to the Service.

To complete a Service, select ‘Create’ in the top right corner. The Service will now be created but will not appear on the Customer app until you Publish the Service. Select Publish if you wish to make the Service available to customers and Unpublish if you wish to remove it from the Customer App.

Services will be grouped into their Category on both the Business and Customer app.

Services will show if they are currently unpublished.

Orders


Orders is the section of the Tudoo Business software where you can see;

  • Orders that have been placed by customers

  • Process Orders

  • Managing pending, current and previous orders.

Processing OrderS

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Select Orders from the Tudoo Business Menu or the Dashboard.

Use the drop down menu from the top left corner to navigate your orders.

There are five options to choose from; Active, Placed, Accepted, Processed and History.

Active; Is all the orders which require the Businesses attention and is a combination of; pending, accepted and processed orders. Orders in history do not show as being active.

Placed; Lists all orders made by customers, they will sit here for 24 hours waiting to be accepted by yourself. If you do not accepted them within the allocated length of time they will be auto rejected and the customer will not be charged and you will not be paid for the order.

Accepted; Lists all orders you have accepted. Once an order has been accepted the customer will be charged and notified that you have accepted the order via email.

 

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Processed; is an order stage for certain businesses which require an additional stage for their orders e.g. meal being prepared, ready for collection, being delivered etc.

Certain businesses may not need to leave orders in the Processed section of orders. If this is the case simply complete any orders that are currently sitting in the Processed section of Orders.

History; This is where all completed orders remain. This acts as reference point where you can see all of your previous transactions.

Orders can be selected to see the exact breakdown of the contents of an order; individual who has made the purchase, time, service and list of products.

A note can be added to an order, which other members of staff will be able to see. Use this feature if you need to convey any special information about the order.

Refunds

  • Once an Order has been accepted it can be refunded.

  • Open the relevant order and select refund in the bottom left corner of the order window and then select ‘Yes’. The order will then be refunded.

  • Please note that an Order can not be refunded once you have been paid for the order, only before you receive the money for a transaction (this is normally a 7 day window but may be shorter).

  • You will be charged 20p for the refund but you will not incur the normal commission and 40p per transaction cost. This 20p will be deducted from future payments to your business.

  • The customer will receive the full amount they paid.

Shutdowns


What Are Shutdowns

Shutdowns is the section of the app where you can provide periods of time where your business will not be allowing Customers to make a purchase e.g. holidays.

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Creating a Shutdown

Select ‘Shutdowns’ from the Stall Dashboard.

Select ‘Add’

Provide a name for the Shutdown Period e.g. Bank Holiday

Select the start date and End Date and select Create.

Customers will now not be able to make purchases on or for these dates. The Shutdown Period supersedes any other settings within the app for the business to be open on this date.

The shutdown period applies only to each Stall e.g. a professional can provide the period of time they will be away on holiday and no customers will be able to purchase any of their products or services but other professionals within the same Market will not be affected and can still receive Orders unless they too have provided a shutdown period.

 

Frequently Asked Questions


Why are my Products/Services not showing?

There could be several reasons why they are not showing, please check all of the following:

  • Check ‘Accepting Orders’ is set to ‘On’ in the settings tab in the Orders section of the Tudoo Business App.

  • Make Sure the relevant Product/Service is set to ‘Publish’. If it is showing as unpublished, open the relevant Product/Service and select ‘Publish’ in the top right corner

  • Check your Business Open hours are correct. Products/Services can be set not to appear if these are incorrect.

Will I be Charged for a Refund?

Customers are not charged for a refund. The Business performing the refund will be charged the normal commission charge plus 40p for the transaction which will be deducted from any future payments you receive from us.

When will I be Paid?

Customers are not charged for a refund. The Business performing the refund will be charged the normal commission charge plus 40p for the transaction which will be deducted from any future payments you receive from us.

What if I do not accept an Order?

  • You are under no obligation to accept an order from a customer and can reject the order if you are unable to accept it.

  • If you reject an order before accepting it, no cost being incurred.

  • When rejecting an order a reason must be provided for the customer and they will be notified that the order has been rejected and informed of the reason.

  • If you leave the order and do not accept or reject the order within 24 hours the order will be auto rejected and there will be no cost incurred by either the customer or the business.

What if I have Forgotten my Password?

  • If you have forgotten your password this can be reset on the Login page.

  • Select ‘Forgot Password?’

  • This will prompt you to enter you email address.

  • On submitting your email address you will receive an email. The email will have a link, select the link and this will provide you with a code. Enter this code into the submit code section of the Tudoo Business app (where you will be taken to after originally submitting your email). You will be asked to enter in a new password and save the changes and login.

  • Please be aware that the link provided will only work one time and for a short period of time after originally being requested. If you do not submit the code in this allocated frame of time, or attempt to reopen the link, you will need to start the process again.

Why do you need certain details?

  • All Details we acquire are essential for us to process transactions through the app. Our transactions go through Stripe and as a result we are governed by their authentication process to validate if you are actually a business so transactions can be authorised. Further information about Stripe can be found on their website.

How Do I cancel My membership?

  • We currently do not charge any membership fee. If you no longer wish to continue to use the app feel free to inform us and we can discontinue updating your app.

  • There is currently no membership charge for businesses signing up to Tudoo and we will not be changing this policy for any business which sign up whilst this offer is active.

Will the app still be available to use once we cancel the membership?

  • You will be unable to use the app once you have cancelled your membership. Your ability to use the app will cease once your request to cancel your membership has been actioned. There are no refunds for any lost days of use following a cancellation.

What can be customised in the app?

  • You are able to choose the colour scheme of the app; a primary colour and a secondary colour.

  • You can choose the logo which appears on the app and this will also be used to make your favicon for the app.

  • You choose the landing page of the app, for example, if you have a single business or a sole trader the app will open on your business. If your business has multiple venues/sites/professionals you can have the landing page displaying a list of venues/sites/professionals.

  • All other customisable features are built into the app which you will be able to apply yourself.

How Do Payments Work?

See our page about Stripe and how our payments are processed; Click Here