Frequently Asked Questions


Why are my Products/Promotions/Services not showing?

There could be several reasons why they are not showing, please check all of the following:

  • Check ‘Accepting Orders’ is set to ‘On’ in the settings tab in the Orders section of the Tudoo Business App.

  • Make Sure the relevant Product/Service/Promotion is set to ‘Publish’. If it is showing as unpublished, open the relevant Product, Service, Promotion and select ‘Publish’ in the top right corner

  • Check your Business Open hours are correct. Products/Services and/Promotions can be set not to appear if these are incorrect. This also applied to the relevant dates when creating a Promotion

Will I be Charged for a Refund?

Customers are not charged for a refund. The Business performing the refund will be charged the normal commission charge plus 40p for the transaction which will be deducted from any future payments you receive from us.

When will I be Paid?

Customers are not charged for a refund. The Business performing the refund will be charged the normal commission charge plus 40p for the transaction which will be deducted from any future payments you receive from us.

What if I do not accept an Order?

  • You are under no obligation to accept an order from a customer and can reject the order if you are unable to accept it, with no cost being incurred. When rejecting an order a reason must be provided for the customer and they will be notified that the order has been rejected and informed of the reason.

  • If you leave the order and do not accept or reject the order within 24 hours the order will be auto rejected and there will be no cost incurred by either the customer or the business.

What if I have Forgotten my Password?

  • If you have forgotten your password this can be reset on the Login page.

  • Select ‘Forgot Password?’

  • This will prompt you to enter you email address.

  • On submitting your email address you will receive an email. This will have a link, select the link and this will provide you with a code. Enter this code into the submit code section of the Tudoo Business app which you will be taken to after originally submitting your email. Along with the code enter in a new password and save the changes and login.

  • Please be aware that the link provided will only work one time and for a short period of time after originally being requested. If you do not submit the code in this allocated frame of time you will need to start the process again.

Why do you need certain details?

  • All Details we acquire are essential for us to process transactions through the app. Our transactions go through Stripe and as a result we are governed by their authentication process to validate if you are actually a business so transactions can be authorised. Further information about Stripe can be found on their website.

How Do I cancel My membership?

  • Contact us to cancel your membership, informing us of any change in your membership; if you wish to cancel, upgrade or downgrade your membership and we will make these changes for you. The change in fee will start at the end of your 30 day monthly membership and will then be applied for the following month.

Will the app still be available to use once we cancel the membership?

  • You will be unable to use the app once you have cancelled your membership. Your ability to use the app will cease once your request to cancel your membership has been actioned. This may occur before the end of your 30 day monthly subscription has finished. There are no refunds for any lost days of use following a cancellation.

What can be customised in the app?

  • You are able to choose the colour scheme of the app; a primary colour and a secondary colour.

  • You can choose the logo which appears on the app and this will also be used to make your favicon for the app.

  • You choose the landing page of the app, for example, if you have a single business or a sole trader the app will open on your business. If your business has multiple venues/sites/professionals you can have the landing page displaying a list of venues/sites/professionals.

  • All other customisable features are built into the app which you will be able to apply yourself.